Our company understands the importance of the trust users must have in the irisnote ELN Platform, services and products. As such, a crucial part of our business is the irisnote Inc. commitment to outstanding customer services. Our goal is to provide the best customer service in the industry. This document describes the scope of service provided by Customer Services.
The Basic irisnote Webinar is an excellent introduction to the challenges faced by the modern research organization and how the irisnote Electronic Laboratory Notebook can solve many of these problems. The webinar will show how both researchers and managers alike will benefit from the use of the irisnote ELN system.
At irisnote, our goal is to offer the best customer support in the industry. We don’t outsource any part of our support operation – when you call our support, you are speaking directly to us. Our help desk, quality assurance and development teams work together at a single location to ensure speedy resolution of problems, maximum responsiveness to feedback, attention to detail and overall customer satisfaction. Most of our staff have worked in life-science research, so we know your workflows and we speak your language.