At irisnote, our goal is to offer the best customer support in the industry. We don’t outsource any part of our support operation – when you call our support, you are speaking directly to us. Our help desk, quality assurance and development teams work together at a single location to ensure speedy resolution of problems, maximum responsiveness to feedback, attention to detail and overall customer satisfaction. Most of our staff have worked in life-science research, so we know your workflows and we speak your language.
SUPPORT DEPARTMENTsupport@irisnote.com(650) 241-8308 |
SALES DEPARTMENTsales@irisnote.com(650) 241-8285 |
irisnote Support Online
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If you are an existing customer, you can access our online documentation from within your irisnote client. Just go to the help menu and choose “help contents”. Our online documentation is updated frequently and contains the most up-to-date information available. If you don’t currently have access to your irisnote client software, you can still see our online documentation. To access online help directly you will need your organization’s online help login credentials. Your local irisnote site admin can provide that information. Login here. If the site admin is not available you can contact our support using your organizational email address and we will provide this information for you.
About irisnote Training
irisnote offers both the personal touch of onsite training and the convenience of remote, web-based training. Whichever option you choose, you can be sure that your users will be using irisnote efficiently soon after deployment. There is no steep learning curve to traverse and no dense manual to plough through before you can get started. Our trainers are experienced professionals who can tailor your training sessions to meet the specific needs of your organization. Our online documentation is clear, simple and modular, allowing you to learn just what you need to get started, but quickly facilitating the transformation of irisnote beginners into sophisticated power users.
About Updates
It is important to keep your irisnote Enterprise Edition server and client software up to date. irisnote contacts customers with current support agreements to let them know when updates are available. Customers can see the version of the server software they are currently using by opening the irisnote Desktop Client, logging into their server and choosing sessions > session info. To see the irisnote Desktop Client version (and the versions of all other irisnote components) go to the irisnote menu > about irisnote > components, then look for “irisnote Desktop Client” in the list.